Pro-Tech Support Team
We are always here for your support needs.
The PRO-TECH Team is continually working to make our software more user-friendly, but we do realized that there are many instances where you may require a little assistance. This section of our website is designed to provide you with answers to some common questions through the FAQ page as well as contact information for our support team and the most recent updates to our software and applications.
Below you will find answers to some of our most commonly asked questions. If you cannot find the answer you are looking for, please contact us at support.edss@doorgroup.com.
FAQ
Computer/Processor:
- Pentium dual core 2.0 GHz or better recommended
- Pentium 4 2.0 GHz minimum
Operating System:
- WIndows 2000, Windows XP, Windows 2003.2008
- 32 or 64 bit
Memory:
- At least 2 GB RAM (4 GB recommended)
Hard Disk
- At least 100 GB of free Hardware drive space for the entire server
No. PRO-TECH v7 will only work under a Windows OS. If the MAC you are using has Windows installed on it as a 2nd OS, then PRO-TECH v7should work on it.
Trade magazines are not recommending buying Windows Vista unless service pack 1 is installed. We have, however, tested PRO-TECH v7 on Vista / Windows 2008 and it functions fine.
Contact
PRO-TECH Support Team
1502 12th St. NW
Mason City, IA 50401
Tel: 641-494-2700
E-mail Support